Return Eligibility
To qualify for a return, the item must:
- Be returned within 30 days of delivery
- Be unused and in its original condition
- Include its original packaging
- Include proof of purchase or an order number
HOUSE LION CUSTOMER CARE
Returns & Refunds
We want you and your house lion to be happy with every purchase. If something is not right, we are here to help.
30
Day Return Window
Eligible items may be returned within 30 days of delivery.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within seven days of delivery.
Include your order number and clear photos of the item and packaging. We will work with you to arrange a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is caused by an error on our part.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be sent to the original payment method. Processing times may vary depending on your bank or payment provider.
Items That Cannot Be Returned
For health and safety reasons, opened or used pet toys cannot be returned unless they are defective.
Gift cards, final-sale items, and products damaged through normal use, chewing, scratching, or improper handling are also not eligible for return.
HOW TO START A RETURN
Three Simple Steps
2
Send the Details
Include your order number, the reason for the return, and photos if the item is damaged.
3
Wait for Instructions
We will respond with the return instructions and the correct return address.
Please Contact Us Before Returning Anything
Do not send a product back without contacting us first. Returns sent without authorization may not be accepted.